Shipping Policy
Q: How long does it take to receive my order?
A: At Excel Supplements, we strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Once your order has been shipped, the delivery time will depend on the shipping method selected at checkout. Standard shipping usually takes 3-5 business days, while expedited shipping can take 1-3 business days.
Q: How much does shipping cost?
A: The shipping cost will vary depending on the weight of your order and the shipping destination. To determine the exact shipping cost, simply add the desired items to your cart and proceed to the checkout page. There, you will be able to enter your shipping address and view the available shipping options along with their respective costs.
Q: Do you offer international shipping?
A: No, we do not offer international shipping from our online retail store. However, we have distributors and dealers throughout multiple countries. Please contact our customer support team to be connected to a distributor near you!
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on our website or through the shipping carrier's website.
Q: What if my order arrives damaged or is incorrect?
A: We take great care in packaging and shipping our products, but in the rare event that your order arrives damaged or is incorrect, please contact our customer support team within 48 hours of receiving the package. We will work with you to resolve the issue and ensure your satisfaction.
Q: Can I change my shipping address after placing an order?
A: Unfortunately, we are unable to change the shipping address once an order has been placed. It is important to double-check your shipping address before completing your purchase to ensure accurate delivery.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions on select products or order totals. To stay updated on our latest promotions and offers, we recommend subscribing to our newsletter or following us on social media.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.
Q: What if I have more questions about shipping?
A: If you have any additional questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any information you may need.
